French Customer Support Hybrid in Braga

Take Your Customer Service Career to the Next Level!

We’re on the lookout for a committed and adaptable Customer Support Specialist to join our fast-paced and dynamic team. If you thrive under pressure, communicate effectively, and enjoy making a meaningful impact on customer satisfaction, this role could be the perfect next step for you.

Role Overview :

As a Customer Support Specialist, you'll serve as the frontline connection with our customers—delivering prompt, personalized support across a range of communication platforms. Your sharp problem-solving skills and attention to detail will be essential in ensuring each customer interaction is smooth, helpful, and positive.

Key Responsibilities :

• Respond quickly and professionally to customer inquiries via phone, email, chat, and social media

Support users with account setup, login troubleshooting, identity verification, and transaction-related issues

Identify technical problems and offer clear, effective resolutions

Handle each customer interaction with empathy, patience, and a focus on solutions

Communicate clearly and respectfully to foster strong customer relationships

Follow internal procedures and quality standards to ensure a consistent support experience

Share insights and suggestions to help refine support practices and improve customer satisfaction

Requirements :

Why Join Us :

Ready to take the next step?  Apply today and be part of a team that values innovation and excellence!