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Technical & Sales Support (Italian Speaker) - Remote in Portugal w / Relocation

Technical & Sales Support (Italian Speaker) - Remote in Portugal w / Relocation

Cross Border TalentsCoimbra, Portugal
Há +30 dias
Tipo de vaga
  • Quick Apply
Descrição da vaga

We are recruiting for a client with an exciting project for the Italian market, offering a remote opportunity to work from home in mainland Portugal.

Start Date : 05 June 2025

Contract : 6 months (renewable)

Location : Remote from mainland Portugal

Languages Required

  • C2 Italian
  • English Solid B2 level

Key Responsibilities

  • Customer Interaction : Manage incoming inquiries via phone, email, and chat. Accurately log each case and ensure resolution within SLA.
  • Customer Satisfaction : Keep users informed on status and resolution timelines, aiming for high satisfaction ratings.
  • Post-Sales Support : Assist with deliveries, warranty processes, and refunds.
  • Sales Support : Recommend and promote products during inbound calls to boost revenue.
  • Sales Goals : Achieve quarterly sales targets while delivering excellent customer service.
  • Order Management : Follow up on customer requests and maintain complete records in CRM platforms in line with policies and procedures.

    • Candidate Profile

  • C2 Italian speaker with solid B2 English (mandatory)
  • Holds EU nationality or a Portuguese residence permit (visa holders are not eligible) (mandatory)
  • Minimum high school diploma (mandatory)
  • Strong communication skills, empathy, and customer focus
  • Tech-savvy with the ability to quickly learn tools and systems
  • Previous experience in customer service is preferred
  • Experience in sales is a plus
  • Availability to work on rotational shifts

    • Compensation & Benefits

  • Base Salary : 1,024 gross / month x 14 months
  • Performance Bonus : Up to 225 gross / month
  • Meal Allowance : 7.23€ per workday (via meal card)
  • Transportation Bonus : 20€ per month
  • Health Insurance : Included from day one (free after 6 months of contract)

    • Work Schedule

  • Monday to Saturday (including bank holidays)

    • Rotational shifts between 08 : 00 and 19 : 00 (8 hours / day)

    Days Off : Sunday + 1 rotating day

    Relocation Support (applied for candidates outside Portugal)

  • Reimbursement of Airfare at the end of the 6th month of the contract - up to 400 in Economy class
  • Room in a shared apartment for a maximum period of 12 months, with rent of 280, with all utility bills included (discounted directly from the payslip)

    • If you are interested in learning about a project for a Tech brand, what are you waiting for?

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    Technical Support Italian • Coimbra, Portugal