We are recruiting for a client with an exciting project for the Italian market, offering a remote opportunity to work from home in mainland Portugal.
Start Date : 05 June 2025
Contract : 6 months (renewable)
Location : Remote from mainland Portugal
Languages Required
- C2 Italian
- English Solid B2 level
Key Responsibilities
Customer Interaction : Manage incoming inquiries via phone, email, and chat. Accurately log each case and ensure resolution within SLA.Customer Satisfaction : Keep users informed on status and resolution timelines, aiming for high satisfaction ratings.Post-Sales Support : Assist with deliveries, warranty processes, and refunds.Sales Support : Recommend and promote products during inbound calls to boost revenue.Sales Goals : Achieve quarterly sales targets while delivering excellent customer service.Order Management : Follow up on customer requests and maintain complete records in CRM platforms in line with policies and procedures.Candidate Profile
C2 Italian speaker with solid B2 English (mandatory)Holds EU nationality or a Portuguese residence permit (visa holders are not eligible) (mandatory)Minimum high school diploma (mandatory)Strong communication skills, empathy, and customer focusTech-savvy with the ability to quickly learn tools and systemsPrevious experience in customer service is preferredExperience in sales is a plusAvailability to work on rotational shiftsCompensation & Benefits
Base Salary : 1,024 gross / month x 14 monthsPerformance Bonus : Up to 225 gross / monthMeal Allowance : 7.23€ per workday (via meal card)Transportation Bonus : 20€ per monthHealth Insurance : Included from day one (free after 6 months of contract)Work Schedule
Monday to Saturday (including bank holidays)Rotational shifts between 08 : 00 and 19 : 00 (8 hours / day)
Days Off : Sunday + 1 rotating day
Relocation Support (applied for candidates outside Portugal)
Reimbursement of Airfare at the end of the 6th month of the contract - up to 400 in Economy classRoom in a shared apartment for a maximum period of 12 months, with rent of 280, with all utility bills included (discounted directly from the payslip)If you are interested in learning about a project for a Tech brand, what are you waiting for?