Fashion Customer Advisor for PVH Corp in Lisbon

Your responsibilities and impact as a Customer Service Agent will be :

Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with : over the phone, via e-mail or social media

Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite Transforming online credit simulations into completed files

Handling calls for prospects and clients

Being in contact with other departments and redirecting related cases and issues to responsible departments.

Skills, qualfications and interests you need to succeed in this role :

A native level of French and a good level of English

Enthusiasm about fashion and trends

Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skilful at communicating with people Being energetic, innovative and working proactively at a fast pace

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Lisbon for an international career and life experience

Having a valid Portuguese work permit (required).

What’s in it for you?

Type of contract : yearly contract

Working hours : full time

Salary conditions (

• 2 options :

Including free accommodation (shared flat, all bills included) : 1040€ gross / month

Excluding accommodation : 1240€ gross / month

For international candidates :

Reimbursement of your initial flight

Airport pick up

Yearly two-way flight ticket back to your home country (within the EU)

Help in paperwork, opening bank account, etc. upon your arrival

Free Portuguese lessons, cooking classes, sport activities and social events organized by the company

Real career opportunities in different career paths

Your Future Company :

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

What should you expect from living in Lisbon?

A colourful city view and a rich cultural history

Pros of living in a European capital on a budget

Delicious Portuguese cuisine and famous cafe culture

Friendly people, good vibes and a happy-go-lucky urban life

Warm climate all year and a sunny beach life next to the Atlantic

A large English-speaking local community and international environment