Solutions Consultant - French speaking

Job Description

The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in selling to buyers across market segments in a high volume / velocity environment and convincing senior executives of the technical merits of the software solution. You will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales team and their prospects.

You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual,

Requirements

3+ years of Presales experience

Fluent Business French is essential

Awareness of web / scripting technologies, HTML, CSS, JavaScript, JSON and Saas Applications

Experience mapping customer requirements to software solutions

Good interpersonal, communication, persuasion, presentation and writing skills

Experience scoping, leading, and executing customer Proof of Concepts

Knowledge of SaaS Business applications

Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution

You have superior solution scoping abilities, using our existing solution and influencing new product development

Bachelor’s degree or equivalent work experience

Some travel may be required

You have an obvious passion and people skills

Required language skills here

Desired Skills

Awareness of CCaaS and peripheral technologies

Previous consulting experience implementing enterprise class software solutions.

Broad knowledge of one or more of the following

Customer Service software

ITSM

Business intelligence

Workforce Management

Integration & middleware

Understanding and awareness of how AI is impacting the customer service business

Experience in AI technologies, LLM, ChatGBT, etc.

Domain expertise in specific industries

Understanding of developing reference architecture in support of client solutions

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.