French Customer Advisor for a Global Consulting Leader - Porto, Portugal

Come and work with us.

Do you want to work with a company that believes in building brighter futures?

Are you French  native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the happy and historic city of  Porto ?

So we have the perfect opportunity for you!

Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.

As a customer service specialist in this project, your daily responsibilities will include :

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of customer contacts, focused on health insurance.
• Answer inbound calls and written communication within guidelines / goals established by the client and contact center management
• Be a first point of contact to handle and resolve cases from policyholders (under group and / or individual contracts) such as  requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and / or downgrading, affiliation or deletion of beneficiaries, rights and benefits
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Research information and solve problems using available resources
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have :

Benefits.

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!