French Customer Delight Specialist in Braga

We are looking for a Frenchspeaking Customer Service Representative (CSR) to join our dynamic team in Braga. This is an onsite role perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment.

Position : Customer Service Representative French Speaker

Location : Braga Portugal (OnSite)

Contract : Permanent 3Month Trial Period)

Schedule : Monday to Friday 07 : 00 17 : 30 (Rotational Shifts)

Days Off : Saturday & Sunday

Responsibilities :

Provide outstanding customer support via phone email and chat in French (C2 level required)

Resolve inquiries and issues efficiently and professionally

Maintain accurate records of customer interactions

Collaborate with other departments to ensure a seamless customer experience

Follow internal procedures and meet quality standards and KPIs

Requirements :

Fluent French speaker (C2 level mandatory)

Good command of English B2 (for internal communication)

Excellent communication and interpersonal skills

EU passport or valid work permit for Portugal

Availability to work on rotational shifts from Monday to Friday

Customerfocused attitude and problemsolving mindset

Previous experience in customer support is a plus but not required

What We Offer :

Permanent contract (after a successful 3month trial)

Fixed Monday to Friday schedule weekends off

Meal allowance

Performance bonus based on KPIs

Complexity bonus for handling advanced queries

A supportive and inclusive onsite work environment

Opportunities for training growth and internal progression

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1