Customer Support Representative

Job Title :

Customer Support Representative (French Speaker)

Location : Porto, Portugal

On-site position

Start Date : 15th May 2025

Working Schedule :

Monday to Friday : 08 : 00 19 : 00 (rotative shifts within this time frame)

Days Off : Saturday and Sunday

Salary & Benefits :

Gross Salary : 1,000 x 14 months

Meal Allowance : 7.63 per working day (net)

Transport Allowance : Not provided

Relocation Package Included (details below)

Role Responsibilities :

As a Customer Support Representative, you will be responsible for :

Delivering high-quality customer service via phone, email, or chat

Handling inquiries, troubleshooting, and resolving customer issues effectively

Ensuring a positive customer experience through professional communication

Keeping records of customer interactions and following up when necessary

Collaborating with other departments to ensure customer satisfaction

Requirements :

Fluent in French (written and spoken)

Good command of English (for internal communication)

Minimum of 1 year of previous experience in Customer Support or Contact Centre (preferred)

EU citizenship or valid work permit in Portugal

Strong communication and problem-solving skills

Willingness to work on-site in Porto

Relocation Support :

For candidates relocating from outside Portugal :

Reimbursement of airfare up to 400 after 180 days of contract (economy class)

Hotel accommodation for 28 days (temporary, depending on project)

For candidates relocating from within Portugal :

Reimbursement of travel costs up to 150 after 180 days of contract (economy class)

Hotel accommodation for 15 days (temporary, depending on project)

All CNX Porto projects offer a shared housing option (similar to CNX Lisbon)

Accepted Documents : EU ID

Portuguese Residence Card

Manifestação de Interesse

Visa (under consultation)

Interested?

If you're looking for a new opportunity in customer service and would enjoy living and working in Porto, wed love to hear from you! Click to apply or send your cv to amanda.kiss@cbtalents.org