Customer Service Representative with French

I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.

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Are you passionate about delivering outstanding customer experiences? Join a global travel & tourism leader in Lisbon ! We’re looking for a French-speaking Customer Service Representative ready to support clients across multiple platforms with professionalism and empathy. ✈️🌍

Location : Lisbon, Portugal

Work Model : On-site

Employment Type : Fixed-term (6 months) with potential extension or permanent contract

Industry : Outsourcing | BPO | Travel & Tourism

Languages : French (C2), English (B2+)

Compensation : Base salary + performance incentives

What You’ll Be Doing :

Handle customer queries via phone, email, chat & social media

Provide clear and accurate information about products and services

Assist with troubleshooting and escalate complex issues when needed

Accurately document interactions and manage your ticket queue

Work cross-functionally with tech and service teams

Contribute to process improvements with feedback and ideas

What We’re Looking For :

Native / fluent French (C2) & solid English skills (B2+)

Minimum 1 year of customer service experience

Strong communication skills across platforms

Ability to troubleshoot and follow structured procedures

Fast learner, detail-oriented, and tech-savvy

Team player who thrives in fast-paced environments

Willingness to work rotating shifts : Monday to Friday, 6AM–10PM

What’s On Offer :

Join a top global travel brand

Competitive salary + bonus incentives

Career growth in the BPO industry

Supportive and multicultural team

Exclusive travel perks & discounts

And many more benefits!

Apply now and bring your French fluency to a vibrant international workplace in Lisbon!

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