Business Analyst

About the Role

We’re looking for a Business Analyst to support a vital internal tool used for managing user access and profile configurations across multiple systems and services. This role focuses on maintaining data integrity, ensuring compliance, and optimizing user onboarding / offboarding processes within a high-volume, multi-stakeholder environment. You’ll be a key player in driving operational excellence, helping teams navigate and adapt to organizational changes while safeguarding security best practices.

What You’ll Do

Create, update, and deactivate user profiles and access configurations within the request management platform.

Implement profile updates following internal reorganizations and structural changes.

Ensure business profile alignment with internal policies and compliance frameworks.

Maintain critical repositories, including shared directories, application catalogs, email inboxes, and functional access points.

Act as a liaison between IT and business stakeholders, gathering and clarifying requirements for system changes.

Participate in troubleshooting, quality control, and improvement initiatives across the access management process.

What We’re Looking For

Advanced Excel skills (including VLOOKUP and data reconciliation techniques).

Experience with ServiceNow (as an advanced user or functional administrator).

Strong understanding of information security and access control best practices.

Excellent communication skills and the ability to coordinate across diverse teams.

Strong problem-solving skills, attention to detail, and a commitment to high-quality standards.

Comfortable working autonomously and managing time efficiently in a remote-friendly setup (Teams, shared tools, etc.).

Nice to Have

Familiarity with Active Directory structures and permissions.

Understanding of legal implications around shared directories and data governance.

Experience working in Agile environments.