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Customer Service Representative - French Speaker - Fully Remote Portugal

Customer Service Representative - French Speaker - Fully Remote Portugal

Dila RecruitmentBraga, Portugal
Há 7 dias
Descrição da vaga

Position : Customer Service Representative

Location : Braga Portugal

Work model : Remote

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

  • Handle inquiries and requests across various communication channels ensuring accurate and timely updates in internal systems.
  • Foster positive relationships by delivering prompt and courteous support.
  • Support customer satisfaction and longterm engagement by ensuring effective resolution of issues.
  • Maintain a professional and empathetic approach in all customer interactions.
  • Work collaboratively with colleagues and leadership to achieve team objectives.
  • Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS :

  • Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in customer service would be advantageous
  • Strong verbal and written communication skills across various platforms (phone email chat social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Ability to quickly learn new software and technologies
  • Effective problemsolving skills and the ability to work collaboratively in a teamoriented environment.
  • Organized detailoriented and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fastpaced or evolving support environment.
  • OFFER :

  • Working schedule : Monday to Sunday 24 / 7 (Rotative Shifts)
  • Opportunity to work with a leading company in the automotive industry
  • Competitive salary with performancebased incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • Relocation support
  • And many more
  • Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Customer Service Representative French Speaker • Braga, Portugal