Senior Product Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

About the role / team :

We are actively seeking a highly driven Senior Technical Product Manager to join our Content Personalization & Channels team. This role will be located in our Lisbon, Portugal office and is a hybrid role. In this pivotal role, we're looking for someone who is super technical yet obsessively customer-focused. You will own our SDKs and ensure they set a high standard for developer integration. Moreover, you will drive exceptional App Experiences on mobile and web channels that are powered by these SDKs. These experiences are fundamental to how our customers integrate with our personalized messaging platform, creating incredible brand moments for their users.

You’ll be deeply comfortable working with APIs and SDKs, but equally passionate about usability. You will work closely with design on the user experience and how customers interact with our product as well as directly impact the experience developers have when integrating with our platform. We want someone who is invested in the growth and success of both Iterable and our customers. You will report to the Group PM, Content Personalization & Channels.

In This Role You’ll Get To :

• Contribute significantly to the success of our channels, driving growth and expansion.
• Be the unwavering internal "voice of the customer."
• Collaborate closely with Customer Success, Engineering, Marketing, Sales, and other PMs to ship outstanding products.
• Understand customer personas and use cases to define precise product requirements and deliver new features and enhancements.
• Develop comprehensive use cases and determine product specifications to launch new features and enhancements.
• Maintain thorough documentation of customer needs and product functionality.
• Research industry trends to uncover innovative product features and opportunities.

We Are Looking for People Who Have :

Bonus Points :

Perks & Benefits :

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.