Italian Customer Technical Advisor & Inbound Sales - Remote within Portugal

Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Technical Advisor & Inbound Sales in Portugal, you will ensure that performance goals are met across all operations. And that you fulfill client expectations related to operational excellence : high targets regarding quality, efficiency & customer journey improvement.

You will have all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. In this position, there’s a real career and personal growth potential. About 80% of the managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities :

As a Customer Technical Advisor & Inbound Sales Agent, you will be responsible for the tasks below

• Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers
• Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
• Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds
• Inbound sales support and product selling to increase revenue while ensuring the highest level of customer satisfaction.
• Achieve sales goals set up every quarter while providing an excellent customer experience
• Logging and following up on orders or requests
• Capturing all required data elements in CRM as required by clients, policies, and products

Requirements

To become a Customer Technical Advisor & Inbound Sales Agent, you need to meet the requirements below :

• Have a native level of Italian (oral and written) and proficiency in English
• Have excellent communication skills coupled with empathy and team spirit
• Have the ability to adapt to unplanned situations in a methodical and organized way
• Strong customer service-oriented skills

Benefits

In this role, you will have the benefits below :

• Competitive salary and performance bonus
• Work From Home in Portugal mainland – equipment provided by the company
• Meal allowance
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months
• Working hours : Monday to Saturday from 8 am to 7 pm rotational. Sundays off + another day during the week
• 1K welcome bonus paid in 4 installments