We re Hiring! Customer Support Agent - Spanish & English - Lisbon (Full-time)

As a global outsourcing player, INTELCIA has been combining talent, technology and processes for 20 years to offer a service and skills tailored to international standards to its clients around the world.

Location : Lisbon

Contract Type : Full-time

Department : Customer Support / Contact Center

Are you passionate about helping others and looking for a new opportunity in Lisbon? We’re looking for motivated Customer Support Agents fluent in Spanish (native or bilingual) with good command of English (minimum B1) to join our team!

What we’re looking for :

Native or bilingual Spanish (mandatory)

English level B1 minimum (mandatory)

Completed secondary education

Previous experience in contact center / customer support (valued)

Strong communication and active listening skills

Team spirit and customer-focused mindset

Availability for rotating shifts (if applicable)

Your responsibilities :

Provide support to customers via phone, email or chat

Clarify doubts and resolve issues efficiently

Accurately log all interactions in the system

Ensure a high level of customer satisfaction and professionalism

What we offer :

Full-time employment contract

Paid initial training

Dynamic and multicultural work environment

Career growth opportunities

Office-based position in central Lisbon

Join us and be part of a team that values people like you!

Intelcia #WeDreamWeCareWeDo #MoreHumanThanEver #PT

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