I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.
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Join a leading Outsourcing / BPO consultancy looking to onboard a German-speaking Customer Service Representative to support their dynamic travel & tourism client. This is a fantastic opportunity to grow your career remotely from Lisbon!
Location : Lisbon, Portugal
Work Model : Remote
Employment Type : Fixed term (6 months)
Industry : Travel & Tourism / BPO
Languages : German (C2) & English (B2+)
Compensation : Base salary + performance incentives
Your Responsibilities
Handle inquiries across phone, email, chat, and social media
Maintain accurate case updates in internal systems
Build positive relationships through prompt and courteous support
Assist with issue resolution to boost customer satisfaction
Collaborate with team members and leadership to meet goals
Share feedback to improve processes and service quality
What You Need to Succeed
Native or fluent German speaker (C2) and fluent in English (B2+)
Previous customer service experience is a plus
Strong communication skills on multiple platforms
Basic troubleshooting and tech-savvy mindset
Quick learner, organized, and detail-oriented
Team player who adapts well in fast-paced environments
What We Offer
Work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Career development opportunities in the BPO industry
Collaborative and supportive team environment
Access to exclusive travel perks and discounts
and much more!
Ready to grow your career in a vibrant, remote role?
Apply today!
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Customer Service Representative • Lisbon