Dutch -Speaking Customer Support Experts

Job Opportunity : Dutch-Speaking Customer Service Representative Customer Delight Project

Location : Lisbon, Portugal

Languages Required : Dutch (native / fluent) and English (B2 level or higher)

Employment Type : Full-time, Fixed-Term Contract

About the Role

Are you passionate about digital communication, customer satisfaction, and innovation? We are seeking motivated Dutch-speaking Customer Service Representatives to join a dynamic team supporting the Customer Delight project.

You will work with small and medium-sized businesses (SMBs), helping them optimize their digital presence and advertising strategies through high-quality customer support.

Key Responsibilities

Deliver outstanding customer support via phone, email, and chat

Assist SMB clients with their online advertising tools and account management

Offer pre- and post-sales guidance on self-service platforms

Analyze recurring client issues and provide feedback to relevant teams

Work cross-functionally to resolve complex problems and ensure customer satisfaction

Training & Onboarding

Comprehensive training program (3 weeks, full-time)

Product knowledge, systems training, and customer interaction coaching

Hands-on, on-the-job learning and team integration

Requirements

Fluency in Dutch (spoken and written)

Good command of English (B2 level or higher)

Strong communication and problem-solving skills

Tech-savvy with the ability to adapt to digital tools

EU citizenship or a valid Portuguese residence permit is mandatory

Customer-oriented, collaborative, and proactive mindset

Work Conditions

40 hours per week (full-time), rotating shifts including weekends

Work schedule communicated in advance

Based on-site in Lisbon, Portugal

Portuguese employment contract (fixed-term, renewable with potential for long-term employment)

Public holiday compensation in accordance with Portuguese labor law

Relocation Support Available (For eligible international candidates)

Administrative assistance with arrival and documentation

Airport pickup and help settling in

Access to accommodation in shared apartments

Additional cultural integration activities such as language lessons, sports, and workshops

Ready to Apply?

If you're looking to be part of a fast-paced, international environment and support one of the worlds most recognized digital brands, wed love to hear from you.

Apply today and take the next step in your career journey!