Job Opportunity : Dutch-Speaking Customer Service Representative Customer Delight Project
Location : Lisbon, Portugal
Languages Required : Dutch (native / fluent) and English (B2 level or higher)
Employment Type : Full-time, Fixed-Term Contract
About the Role
Are you passionate about digital communication, customer satisfaction, and innovation? We are seeking motivated Dutch-speaking Customer Service Representatives to join a dynamic team supporting the Customer Delight project.
You will work with small and medium-sized businesses (SMBs), helping them optimize their digital presence and advertising strategies through high-quality customer support.
Key Responsibilities
Deliver outstanding customer support via phone, email, and chat
Assist SMB clients with their online advertising tools and account management
Offer pre- and post-sales guidance on self-service platforms
Analyze recurring client issues and provide feedback to relevant teams
Work cross-functionally to resolve complex problems and ensure customer satisfaction
Training & Onboarding
Comprehensive training program (3 weeks, full-time)
Product knowledge, systems training, and customer interaction coaching
Hands-on, on-the-job learning and team integration
Requirements
Fluency in Dutch (spoken and written)
Good command of English (B2 level or higher)
Strong communication and problem-solving skills
Tech-savvy with the ability to adapt to digital tools
EU citizenship or a valid Portuguese residence permit is mandatory
Customer-oriented, collaborative, and proactive mindset
Work Conditions
40 hours per week (full-time), rotating shifts including weekends
Work schedule communicated in advance
Based on-site in Lisbon, Portugal
Portuguese employment contract (fixed-term, renewable with potential for long-term employment)
Public holiday compensation in accordance with Portuguese labor law
Relocation Support Available (For eligible international candidates)
Administrative assistance with arrival and documentation
Airport pickup and help settling in
Access to accommodation in shared apartments
Additional cultural integration activities such as language lessons, sports, and workshops
Ready to Apply?
If you're looking to be part of a fast-paced, international environment and support one of the worlds most recognized digital brands, wed love to hear from you.
Apply today and take the next step in your career journey!
Customer Support • Lisbon, Portugal