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Customer Service Representative - Dutch - Porto

Customer Service Representative - Dutch - Porto

Dila RecruitmentPorto, Porto, PT
Há 5 dias
Tipo de vaga
  • Quick Apply
Descrição da vaga

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Service Representative

Location : Porto, Portugal

Work model : Work from Home

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

  • Handle inbound calls to assist customers with inquiries
  • Sell products tailored to customer needs
  • Cross-sell and upsell products and associated products
  • Provide customer support for post-booking and booking management
  • Support travel agents with bookings and ensure smooth booking management
  • Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS :

  • Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in customer service or sales, preferably in the travel or hospitality industry
  • Strong communication skills with the ability to engage and build rapport over the phone
  • Ability to manage multiple inquiries and provide accurate information efficiently
  • Experience in upselling and cross-selling products or services
  • Customer-focused mindset with a commitment to delivering high-quality service
  • Proficiency in booking systems or travel management tools will be considered as an advantage
  • Strong attention to detail and problem-solving mindset
  • Ability to effectively communicate, both written and verbally
  • Ability to multitask in fast paced environment
  • Working schedule : shift rotation, Monday to Friday : 08 : 00h - 18 : 00h, Saturday and Sunday 08 : 00h - 17 : 00h

    • OFFER :

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!
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    Customer Service Representative • Porto, Porto, PT