Customer Service Role

Descrição da Função

Experis is recruiting a Customer Service Role for an international European company in the process of setting up a new location in Lisbon. As part of its expansion, we are looking for a bilingual customer service representative who is fluent in French or German. This role is key to ensuring seamless communication between our customers and our employees, facilitating efficient service delivery.

Responsibilities :

• Coordinate with employees to ensure timely acceptance and execution of services
• Assist customers during onboarding, ensuring accurate information is gathered
• Resolve and troubleshoot service execution issues, such as accessibility challenges
• Manage and process customer feedback, damages, and quality issues
• Handle employee absences according to established guidelines
• Ensure customer payment information is current and accurate
• Respond to employee questions regarding contracts and payroll issues
• Provide feedback on employee performance, escalating issues when necessary
• Initiate contract changes for employees as needed
• Participate in the planning and execution of events for employees and customers
• Make regular calls to employees and customers to ensure service quality and collect feedback

Requirements :

Observações

Lisboa (Portugal)