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Customer Support Lisbon (German or Italian)

Customer Support Lisbon (German or Italian)

theHRchapterLisbon, Lisbon, Portugal
Há 15 dias
Descrição da vaga

As a Customer Support / Technical Support Agent, you will be the primary point of contact for German / Italian-speaking customers, providing them with outstanding service and technical assistance. Your expertise will help resolve issues, answer inquiries, and ensure a seamless experience for our users.

Key Responsibilities :

  • Provide exceptional customer support via email, phone, and chat in Italian or German.
  • Troubleshoot technical issues and offer timely solutions.
  • Assist customers with product inquiries and ensure satisfaction.
  • Document customer interactions and manage support tickets effectively.
  • Collaborate with internal teams to improve services and address feedback.
  • Stay updated on product knowledge and company policies.
  • Participate in training sessions and ongoing development programs.

Requirements :

  • EU passport or valid work permit (not sponsorhip available for this position).
  • Language Proficiency : German or Italian(C2 level) and English (B2-C1 level).
  • Previous experience in customer service, technical support, or related fields is preferred.
  • Junior candidates with 6 months to 3 years of experience are welcome.
  • Strong problem-solving skills and a customer-focused mindset.
  • Ability to work independently and as part of a team.
  • Excellent communication skills, both verbal and written.

    • What We Offer :

  • Competitive salary and monthly bonus.
  • Relocation Assistance : Flight tickets and accommodation provided, depending on the project.
  • Free health insurance with comprehensive coverage.
  • Clear career growth pathways and development opportunities.
  • A vibrant lifestyle in sunny cities rich in culture and high quality of life.
  • Flexible relocation options—move within 1 week or up to 2 months, at your convenience!
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    Customer Support German • Lisbon, Lisbon, Portugal