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Customer Service Representative (German)

Customer Service Representative (German)

David Kennedy RecruitmentBraga, Braga, Portugal
Há 25 dias
Descrição da vaga

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Braga.

Position : Customer Service Representative

Location : Braga, Portugal

Work model : Remote

Employment type : fixed term (6 months) with possibility of extension / permanent contract

Remuneration : Base salary

DUTIES AND RESPONSIBILITIES :

  • Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
  • Foster positive relationships by delivering prompt and courteous support.
  • Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
  • Maintain a professional and empathetic approach in all customer interactions.
  • Work collaboratively with colleagues and leadership to achieve team objectives.
  • Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS :

  • Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level.
  • Previous experience in customer service would be advantagous
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Ability to quickly learn new softwares and technologies
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fast-paced or evolving support environment.

    • OFFER :

  • Working schedule :  Monday to Sunday - 24 / 7 (Rotative Shifts)
  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!
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    Customer Service Representative • Braga, Braga, Portugal