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Customer Service Representative (Dutch)
David Kennedy RecruitmentPorto, Porto District, PortugalHá 15 dias
Descrição da vagaNative / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level) Previous experience in customer service or sales, preferably in the travel or online booking industry Strong communication skills with the ability to engage and build rapport over the phone Ability to manage multiple inquiries and provide accurate information efficiently Experience in upselling and cross-selling products or services Customer-focused mindset with a commitment to delivering high-quality service Proficiency in booking systems or travel management tools will be considered as an advantage Strong attention to detail and problem-solving mindset Ability to effectively communicate, both written and verbally Ability to multitask in fast paced environment Working schedule : shift rotation, Monday to Friday : 7 : 30AM-5PM Opportunity to work with a leading global travel & tourism brand Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And many more!
David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Dutch speaking Customer Service Representative to join their team in Porto.
Position : Customer Service Representative
Location : Porto, Portugal
Work model : Work from Home
Employment type : fixed term (6 months) with possibility of extension / permanent contract
Remuneration : Base salary + bonuses
DUTIES AND RESPONSIBILITIES :
- Handle inbound calls to assist customers with inquiries
- Sell products tailored to customer needs
- Cross-sell and upsell products and associated products
- Provide customer support for post-booking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
REQUIREMENTS :
OFFER :
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Customer Service Representative • Porto, Porto District, Portugal