Talent.com
A vaga não está disponível no seu país.
Customer Support Specialist (Polish)

Customer Support Specialist (Polish)

David Kennedy RecruitmentLisbon, Lisbon, Portugal
Há +30 dias
Descrição da vaga

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Polish speaking Customer Support Specialist for their Lisbon offices.

Position : Customer Support Specialist

Location : Lisbon, Portugal (possibility to work remotely)

Employment type : Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES :

  • Handle sensitive and classified information, with a focus on confidentiality.
  • Meet deadlines while maintaining high efficiency and quality of work under pressure.
  • Ensure accuracy and attention to detail, understanding that even minor aspects can have significant impact.
  • Make decisions and complete tasks independently with minimal supervision.
  • Actively solve problems and deliver customer-centric solutions.
  • Focus on customer satisfaction.
  • Collaborate effectively as a team member, contributing to overall success.
  • Track and focus on personal and team KPIs, maintaining a positive, results-driven attitude.
  • Flexibly manage workload and adjust to varying order volumes

REQUIREMENTS :

  • Native / Fluent level Polish, both oral and written, as well as fluency in English (at least B2 level).
  • Ability to work in a highly sensitive, confidential environment.
  • Strong time management skills, with the ability to work under tight deadlines.
  • High attention to detail and accuracy in all tasks.
  • Proven ability to make decisions and work autonomously.
  • Strong problem-solving skills with a customer-focused approach.
  • Enthusiasm for tracking and improving both individual and team performance metrics.
  • Familiarity with SAP and back-office operations is an advantage (training can be provided).

    • BENEFITS :

  • Working schedule : rotative shifts, Monday-Sunday, 7AM-12AM, rotating shifts
  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach career potential.
    • Criar um alerta de emprego para esta pesquisa

    Customer Support Specialist • Lisbon, Lisbon, Portugal