Job Title German Trust Safety Specialist

Job Title : German Trust & Safety Specialist

Location : Lisbon Portugal

Work Type : Hybrid / Onsite

Employment Type : Fulltime

About the Role :

We are looking for a Germanspeaking Trust & Safety Specialist to join our team in Lisbon . In this role you will be responsible for maintaining a safe secure and trustworthy environment on our platform. You will monitor user activities review content enforce policies and ensure compliance with community guidelines. You will also collaborate closely with crossfunctional teams to identify and address potential risks and fraudulent activities.

This position offers a flexible hybrid work model allowing you to work both onsite and remotely ensuring you have the flexibility to balance your professional and personal life.

Key Responsibilities :

Monitor user interactions activities and content in German to ensure compliance with platform policies and guidelines

Identify and investigate potential trust and safety issues including fraudulent activities harmful content and violations of platform rules

Respond to and resolve reported cases such as harassment abuse and content violations

Collaborate with legal security and product teams to mitigate risks and improve platform safety

Review usergenerated content (text images videos) for compliance with content policies

Escalate complex or highrisk cases to senior management or specialized teams for further investigation

Maintain uptodate knowledge of trust & safety trends legal regulations and best practices

Provide reports and insights on common safety issues trends and potential areas for improvement

Educate and assist users in understanding platform policies and guidelines

Contribute to the creation and refinement of content moderation guidelines and safety protocols

What You Bring :

Fluent in German (spoken and written)

Good command of English (spoken and written)

Previous experience in trust & safety content moderation or online security roles

Strong understanding of online safety policies community guidelines and legal compliance

Excellent analytical and problemsolving skills

Ability to make quick informed decisions under pressure

Experience with content moderation tools and reporting systems

Strong communication skills with the ability to handle sensitive issues professionally

A proactive approach to risk management and issue resolution

Comfortable working in a fastpaced dynamic and sometimes highpressure environment

Empathy and the ability to remain neutral and fair in contentious situations

What We Offer :

Competitive salary and performancebased bonuses

Flexible hybrid work model (with both remote and onsite work options)

Health insurance and meal allowance

A modern centrally located office in Lisbon with excellent public transport links

Opportunities for career development and internal mobility

Comprehensive training and ongoing learning support

Collaborative and inclusive work culture with an international team

Relocation assistance (if applicable)

Working Hours :

Fulltime : 40 hours / week

Flexible working hours with occasional weekend or evening shifts depending on team needs

Key Skills

Microsoft Office,Computer Skills,Construction Experience,Food Safety Experience,Root cause Analysis,Microsoft Powerpoint,OSHA,Child Protective Services,EPA,Unity,EHS,Manufacturing

Experience : years

Vacancy : 1