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Customer Support - French - Porto

Customer Support - French - Porto

JUJURPorto, Porto District, PT
Há 14 dias
Tipo de vaga
  • Quick Apply
Descrição da vaga

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position : Customer Support

Location : Porto, Portugal

Employment type : Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES :

  • Provide support to customers by phone, email, chat and social media channels
  • Handle with all questions and inquiries about products and services
  • Actively work on the optimization of all processes related to customers
  • Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS :

  • Native / fluent in French both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
  • Ability to handle stressful situations
  • Previous Contact Centre or Customer Service experience (preferable)
  • Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
  • Good and customer-friendly service
  • Curious and persistent in solving issues
  • Organized and can keep a cool head even in stressful situations

    • BENEFITS :

  • Modern office in a city center with open spaces, easy to access with public transportation
  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance and much more
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    Customer Support French • Porto, Porto District, PT