Operations Manager

Salary : €28.000 - €30.000

Location : Lisbon

Start : ASAP

Role : Restaurant Operations Manager

I am looking for a Restaurant Operations Manager to join my client in the center of Lisbon.

Do you have a passion for fast paced restaurants then this is the role for you!

The Role

• Demonstrate financial comprehension of the café’s budget and P&L.
• Serve as a mentor and coach, developing hourly staff into brand ambassadors and industry-leading customer service stewards.
• Manage labor schedules in alignment with the café’s budget and forecast models.
• Successfully run a department and / or cost center.
• Partner across all departments to support consistent execution of systems and processes, ensuring products and services meet brand standards.
• Support senior management in building a highly functional, motivated team that shares a common vision and values.
• Execute established brand standards within retail operations, and identify opportunities to grow retail sales through staff and guest interaction.
• Foster a customer-first environment where all team members prioritize guest satisfaction in every situation.
• Execute and exceed established guest satisfaction standards as measured by objective ranking systems.
• Observe and uphold service standards to ensure guest expectations are consistently met.
• Engage with guests regarding current and past music, enhancing the guest experience.
• Support senior management in attracting and retaining top talent, placing individuals in roles that leverage their skills for maximum impact.
• Define clear goals and expectations for team members, using performance review tools to hold the team accountable.
• Support staff development and advancement through well-defined career paths.
• Serve as a Learning Coach, developing, implementing, and executing learning and development programs to drive continuous improvement and employee retention.
• Maintain a self-motivated approach to personal and professional growth.

Qualifications