Descrição da Função
Key Responsibilities :
- Manage inbound customer inquiries across multiple channels
- Document case details and assist with general, pre sales, and technical support
- Escalate complex issues when needed
- Collaborate with support teams to resolve and close cases efficiently
Requirements :
Fluent Dutch and fluent English (minimum B2)Strong verbal and written communication; able to explain technical info clearlyPatience and customer focused mindsetProactive, self driven, and team orientedInterest in staying updated on IT / tech trendsWhat's Offered :
Full time position with an open-ended contract (based on experience)Competitive base salary plus performance bonusPaid, on site training and centrally located officeReferral incentivesFree development programs, specialist courses, and language lessonsGrowth Opportunities :
Structured career progression supported by internal promotions ( 80% of managers promoted internally)Access to learning and leadership initiativesEligibility :
Must have legal authorization to work in PortugalLet me know if you'd like this tailored for a specific platform or audience!
Observações
Lisboa (Portugal)