Content Operation Analyst

Career Details Content Operation Analyst Coimbra, Portugal Product Engineering regular Hybrid APPLY FOR THIS JOB The Content Operation Analyst position is responsible for providing high-quality and timely support to Cision teams (e-mail / ticket systems), managing the client configurations database using Cision tools, and managing the media monitoring database.Essential Duties and Responsibilities :

• Online media setup / adjust through a web-crawler service using HTML / JSON / JavaScript languages and manage content delivery processes.
• Monitor daily metrics and alerts.
• Work with Cision teams on support and help troubleshoot issues on media monitoring for our clients - Daily support via ticket systems and / or e-mail.
• Setup searches with keyword combinations based on Boolean Logic.
• Provide feedback to WISE Eng. team to help improve web monitoring / delivery processes.
• Handle communication with external content providers.Minimum Required Qualifications :
• High school degree (Bachelor’s degree is an advantage)
• One to two years of experience with online support tools such as HTML and Boolean Logic
• Basic understanding of fundamental concepts, practices and procedures and ability to apply in varied situations.
• Portuguese and English language skills.Physical Requirements
• Job requires employees to sit for extended periods of time without being able to leave the work area.
• The Job requires expressing ideas by the spoken word.
• The Job requires perception of speech or the nature of sounds in the air.