Portuguese speaking User Support Coordinator

We are looking for a Portuguese-speaking (European) Customer Service Advisor to join our vibrant and multicultural team in Lisbon Portugal ! If you enjoy helping people and working in a fast-paced environment this is a great opportunity for you.

Your Role :

Assist users with pre-sales inquiries general support and technical troubleshooting.

Communicate effectively across multiple channels (phone email chat social media).

Ensure policy compliance while responding to customer requests.

Escalate complex cases when necessary.

Maintain accurate documentation of customer interactions.

What We Offer :

A supportive and dynamic team environment.

Professional growth and career development opportunities.

Comprehensive training to help you excel in your role.

Additional benefits to support your relocation and onboarding experience.

Work Schedule :

Rotating shifts from Monday to Sunday 8 hours per day .

If youre a native Portuguese speaker (European) with English proficiency (B2) and strong communication skills wed love to hear from you!

Apply now and start your journey with us in beautiful Lisbon!

Key Skills

Time Management,Developmental Disabilities Experience,Intake Experience,Mediation Experience,Microsoft Outlook,Customer Support,Case Management,Medical Terminology,Alternative dispute resolution,Child Protective Services,Social Work,Word Processing

Employment Type : Full Time

Experience : years

Vacancy : 1