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Customer Support Agent - German - Lisbon

Customer Support Agent - German - Lisbon

Dila RecruitmentLisboa, Lisboa, PT
Há 7 dias
Tipo de vaga
  • Quick Apply
Descrição da vaga

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : German Customer Support Agent

Location : Lisbon, Portugal

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

  • Communicate with customers using various channels (telephone, email and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Identify when the issue should be re-assigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all job-related administrative forms
  • Support customers who own a premium membership of a streaming platform.

REQUIREMENTS :

  • Native / fluent in German, both oral and written. Fluent in English (at least B2 level)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time
  • OFFER :

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM - 11 PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
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    Customer Support German • Lisboa, Lisboa, PT