Senior Technical Business Analyst

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Want to know how a facility management company is powered by technology?

At ISS Tech Team we are investing in innovative and integrated technological solutions for the facility management industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

Job Role as Senior Technical Business Analyst :

You’ll lead cross-functional teams to deliver innovative digital solutions within the Facility Management Service program. Acting as the bridge between business needs and technical delivery, you’ll guide strategic decisions and support hands-on configuration in IBM TRIRIGA .

If you enjoy end-to-end ownership, from stakeholder engagement and commercial analysis to solution configuration and delivery, this job is for you!

Location : Porto, Portugal (Hybrid)

Work Regime :  Hybrid

What will you do :

• Partner with stakeholders across business and IT to gather, document, and analyze requirements aligned with strategic goals.
• Lead and facilitate workshops to understand pain points and capture business requirements in functional solution designs.
• Translates functional solution design into a technical solution design and guide the team in development.
• Configure and customize solutions within IBM TRIRIGA (low-code) using built-in tools, workflows, and business logic layers.
• Serve as the functional lead in agile teams, working within SAFe or Agile frameworks.
• Mentor junior team members and foster best practices in business analysis and TRIRIGA configuration.

What makes you fit : Must have skills :

Nice have skills

What we offer :

Why ISS :

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.