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Operations Specialist Italy | Lisbon based (M / F)

Operations Specialist Italy | Lisbon based (M / F)

VeesionLisbon, Portugal, Portugal
Há 8 dias
Descrição da vaga

At Veesion , we’re redefining retail security through AI. Our proprietary gesture recognition platform detects theft in real time—currently protecting over 5,500 stores in 45+ countries.

We are experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

We are looking for a Operations Specialist for the Italian Market to make part of our Operations team.

Missions

  • Act as the primary contact for clients during the installation process;
  • Guide clients through remote installations, ensuring all systems are correctly configured and operational;
  • Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
  • Support clients with maintenance-related questions and minor technical interventions.
  • Collaborate closely with Technicians, escalating more complex technical issues, when needed;
  • Ensure all client interactions and technical updates are properly recorded in Salesforce;
  • Contribute to the continuous improvement of operational procedures and client support resources.

You’re a Great Match If

  • You demonstrate an experience in a customer-facing technical support or operations role;
  • You possess strong problem-solving skills;
  • You have a basic technical knowledge of systems, networks, or IT environments (hardware / software familiarity);
  • You have excellent communication skills and the ability to explain technical concepts in a user-friendly way;
  • You're organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
  • You're a real team player who thrives in a collaborative, cross-functional setting;
  • You're fluent in English and you have a C2 Level or you're native in Italian.

    • Benefits

  • Health Insurance since day one in the company.
  • Joining a company that fosters diversity, equity, and inclusion.
  • Work with a motivating team in a very dynamic working atmosphere.
  • Possibility of gaining skills and responsibilities quickly.
  • Flexibility & work / life balance.

    • We are committed to providing you with a fast 3 step recruitment process :

  • HR Interview;
  • Interview with the Operations Team Leader;
  • Finally, an interview with the Operations Manager.
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    Operation Specialist • Lisbon, Portugal, Portugal