At Veesion , we’re redefining retail security through AI. Our proprietary gesture recognition platform detects theft in real time—currently protecting over 5,500 stores in 45+ countries.
We are experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.
We are looking for a Operations Specialist for the Italian Market to make part of our Operations team.
Missions
- Act as the primary contact for clients during the installation process;
- Guide clients through remote installations, ensuring all systems are correctly configured and operational;
- Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
- Support clients with maintenance-related questions and minor technical interventions.
- Collaborate closely with Technicians, escalating more complex technical issues, when needed;
- Ensure all client interactions and technical updates are properly recorded in Salesforce;
- Contribute to the continuous improvement of operational procedures and client support resources.
You’re a Great Match If
You demonstrate an experience in a customer-facing technical support or operations role;You possess strong problem-solving skills;You have a basic technical knowledge of systems, networks, or IT environments (hardware / software familiarity);You have excellent communication skills and the ability to explain technical concepts in a user-friendly way;You're organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;You're a real team player who thrives in a collaborative, cross-functional setting;You're fluent in English and you have a C2 Level or you're native in Italian.Benefits
Health Insurance since day one in the company.Joining a company that fosters diversity, equity, and inclusion.Work with a motivating team in a very dynamic working atmosphere.Possibility of gaining skills and responsibilities quickly.Flexibility & work / life balance.We are committed to providing you with a fast 3 step recruitment process :
HR Interview;Interview with the Operations Team Leader;Finally, an interview with the Operations Manager.