Customer Service Representative with German

I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.

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We're hiring a German-speaking Customer Service Representative to join the remote team in Porto! Work from the comfort of your home while supporting a top global travel & tourism brand. If you have a flair for customer care and sales, this is your opportunity to thrive!

Location : Porto (Work from Home)

Employment Type : Fixed-term contract (6 months) – potential for extension or permanent placement

Industry : Outsourcing / BPO – Travel & Tourism

Languages : German (C2) & English (B2+)

Compensation : Base salary + performance bonuses

Key Responsibilities

Handle inbound calls and assist customers with inquiries

Support travel agents and clients with post-booking and booking management

Provide accurate info on destinations, pricing, documentation, and boats

Cross-sell and upsell products based on customer needs

Maintain service standards and ensure smooth, professional communication

Requirements

Native / Fluent in German (C2) with good English (B2+)

Previous experience in customer service or sales, preferably in travel / hospitality

Strong communication and multitasking skills

Detail-oriented with a problem-solving attitude

Experience in upselling and using booking systems is a plus

Available for rotational shifts (Mon–Fri 08 : 00–18 : 00, Sat–Sun 08 : 00–17 : 00)

What’s in It for You

Join a world-renowned travel & tourism brand

Competitive base salary plus performance-based bonuses

Career development in the BPO industry

Supportive and collaborative remote work culture

Access to exclusive travel perks and discounts

And much more!

Start your remote career in travel support today and bring your German language skills to a global stage!

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