IT Consultant Loyalty (Fashion)

What we offer

Develop your professional career working with one of the major brands in the fashion industry

Opportunity to accelerate the pace of digitalization & eCommerce growth through advanced technology, business intelligence, and analytics

Driving high-impact insights enhances decision-making across the entire organization

Driving brand equity and digital sales through enhanced digital experiences

Interaction with senior business and eCommerce leaders regularly to drive their business toward impactful change

Become part of a fast-growing international and diverse team

What you'll do

As IT Consultant Loyalty, you will be part of HUGO BOSS’ vision to become the leading premium tech-driven fashion platform worldwide. You will share the IT ownership of Loyalty together with the existing team, with the clear objective to provide the most desirable and personalized loyalty program and experiences for our customers.

As IT Consultant Loyalty you know our HUGO BOSS loyalty engine processes and functionalities best. You analyse business loyalty requirements, design IT processes and understand the integration patterns of our new loyalty engine into our HUGO BOSS ecosystem.

If you believe in the value of customer experience, power of data and technology, join our team and take on the following responsibilities :

General Responsibilities

Collaborate closely with IT and business colleagues to clarify technical topics, acting as translator between business needs and IT capabilities

Define, consult and support on loyalty and reward processes within the HUGO BOSS IT landscape, including web 2.0 and web 3.0-based initiatives

Act as the technical consultant in collaboration with external vendors for continued technical support, issue tracking and functional updates.

Detailed responsibilities

Set up and configure the loyalty engine, ensuring full technical compatibility with the existing architecture

Know best the technical capabilities and limitations of our loyalty engine and integrations to assess the feasibility of new business requirements and manage their technical implementation you co-design consistent technical integration concepts and coordinate successful implementation.

Perform end-to-end testing to validate system functionality and performance

You enable successful global rollouts worldwide of the new Loyalty program

Strong commitment to producing clear, well-structured, and coherent documentation, ensuring alignment across teams and supporting the scalability and maintainability of our technology solutions.

What you’ll bring

Strong knowledge and passion for customer loyalty and customer experience

Ideally, experience with loyalty management platforms and reward systems

Strong communication skills and analytical thinking

Project management expertise, especially in technology and digital transformation environments

Minimum of 3 years of relevant experience in IT consulting or similar technical role

Degree in Business Informatics, Business Economics, Information Systems, or related field

Fluent in English, both written and spoken