Spanish-speaking Customer Support Representative

Position : Spanish-speaking Customer Support Representative

Location : Lisbon, Portugal

Employment Type : Full-time, On-site

Industry : BPO (Business Process Outsourcing)

Are you fluent in Spanish and passionate about delivering outstanding customer service?

Join a leading BPO company in Lisbon and be part of a dynamic, multicultural team supporting international customers while enjoying life in one of Europe's most vibrant cities.

Key Responsibilities :

Assist Spanish-speaking customers via phone, email, and chat in a professional and friendly manner

Provide accurate information regarding products, services, and policies

Troubleshoot basic issues and escalate more complex inquiries appropriately

Maintain high customer satisfaction through effective communication and support

Participate in training sessions to stay updated on products and procedures

Ideal Candidate :

Fluency in Spanish (C1+) and good command of English (B2+)

Excellent communication and interpersonal skills

Customer-focused with strong problem-solving abilities

Ability to work effectively in a fast-paced, multicultural environment

EU citizenship or valid work authorization for Portugal is preferred

Whats Offered :

Competitive salary package

Performance-based bonuses

Private health insurance

Paid training and continuous development opportunities

Modern office facilities in central Lisbon

Excited to grow your career while living in sunny Lisbon?

Apply today and our recruitment team will be in touch to schedule a short introductory call.