Mercier Consultancy is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives to join our dynamic team in picturesque Greece, complete with a fully paid relocation package! In this essential role, you will be instrumental in providing top-notch support to our Portuguese-speaking clients, ensuring their inquiries are addressed with professionalism and care. Experience living in Greece, renowned for its stunning scenery, rich history, and vibrant culture, while furthering your career in a supportive environment. If you are dedicated to helping others and eager for a new adventure, we welcome your application!
Responsibilities
- Deliver exceptional customer service in Portuguese via phone, email, and live chat.
- Assist customers with their inquiries regarding products and services, providing accurate and timely assistance.
- Effectively resolve customer complaints and issues, maintaining positive client relationships.
- Thoroughly document customer interactions and contribute feedback for service enhancement.
- Collaborate with team members to improve overall service quality and address common challenges.
- Stay up-to-date with company offerings and industry trends to offer well-informed support.
- Engage in continuous training and development to refine your customer service skills.
Requirements
Fluency in Portuguese and English is required, with strong communication skills, both written and verbal.Previous experience in customer service is advantageous, but a strong willingness to learn is highly valued.Excellent problem-solving skills and a commitment to customer satisfaction.Able to manage multiple inquiries effectively in a fast-paced environment.Basic computer skills and familiarity with customer service software is a plus.Willingness to relocate to Greece and embrace a new cultural experience.Flexibility to work various shifts, including evenings and weekends, as needed.Benefits
Competitive Monthly SalaryMonthly Performance BonusFully Paid TrainingFully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )Health InsurancePrivate Health InsuranceAnd Much More...