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Customer Support Agent - lisbon office
The lemon ConsultingLisbon, Porto, PortugalHá 8 dias
Descrição da vagaNative / fluent in French (C2) both verbal and written. Fluent in English (C1 level) Minimum of a High School diploma. At least 1 year of experience in customer service with a strong customer-centric approach. Consistent work history with demonstrated stability. Strong interpersonal skills with a collaborative team spirit. Proven ability to thrive in fast-paced environments with strong multitasking abilities. High attention to detail and accuracy in handling customer information. Proficiency with automated customer support tools and platforms (preferred). Ability to analyze problems think critically and resolve issues independently. Friendly professional and proactive approach to customer service. Experience across various industries such as retail banking or general customer support is beneficial. Comfortable working in rotating shifts and full-time on-site schedules. Adaptable and flexible to changing procedures technologies and customer expectations. Opportunity to work with a leading global travel & tourism brand Working schedule : Monday - Sunday 24 / 7 rotative shifts Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts
Position : Customer Support Agent
Location : Lisbon Portugal
Work model : on-site
Employment type : fixed term (6 months)
Remuneration : Base salary bonuses
DUTIES AND RESPONSIBILITIES :
- Provide responsive and professional support to business customers across communication platforms (Phone Email Chat).
- Assist clients with account-related queries including identity verification and account information confirmation.
- Adhere to regulatory guidelines and internal procedures as directed by the client.
- Troubleshoot issues and offer effective solutions tailored to customer needs.
- Ensure timely follow-up and resolution of customer interactions maintaining client satisfaction.
- Maintain accurate documentation of interactions and updates in internal systems.
- Collaborate with team members to meet service goals and share best practices.
REQUIREMENTS :
OFFER :
Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience : years
Vacancy : 1
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Support Agent Lisbon • Lisbon, Porto, Portugal