We're seeking an experienced Customer Support Agent with a strong background in paid digital campaigns to join our Lisbon-based team. This role blends marketing insight with hands-on customer care, supporting clients through their digital advertising journey.
Key Responsibilities
- Provide expert support related to paid media campaigns
- Answer client inquiries via phone, email, or chat with clarity and professionalism
- Troubleshoot campaign setup and performance issues
- Collaborate with internal teams to ensure campaign goals are aligned and met
- Guide clients through platform navigation and usage best practices
Requirements
Direct experience managing or supporting paid campaign activities (must be clearly shown on CV)Degree in Marketing or strong digital marketing backgroundFluent English ( C1 / C2 )EU citizenship or valid Portuguese work permitMust be based in LisbonImportant : Candidates lacking the required marketing experience or qualifications will not be interviewed.