A vaga não está disponível no seu país.
Remote Support Technician (L2 - Frontline)
ARK Solvers CybersecurityPortugalHá 29 dias
Descrição da vagaWrite, edit, and maintain internal SOPs, checklists, and knowledge base articles. Translate tribal knowledge into clear, repeatable steps for use by techs at all levels. Keep documentation up to date in IT Glue and ensure all client environments are well-documented. Standardize repeat tasks into documented workflows to support automation and efficiency. Communicate proactively and professionally set expectations, give clear updates, and follow up. Act as a customer advocate internally, ensuring issues are fully resolved and documented for future reference. Participate in daily huddles and weekly tech meetings to identify recurring issues and process gaps. Collaborate with L1s and L3s to fine-tune documentation and identify automation opportunities. Provide input on how to improve onboarding, ticket handling, and escalation procedures. 2+ years in an IT support role, ideally within an MSP. Strong experience with Microsoft 365 admin center, Active Directory, user provisioning, and Teams / SharePoint support. Experience with Autotask, Datto RMM, and IT Glue (or similar PSA / RMM / KB systems). Comfortable writing technical documentation that is clear, easy to follow, and scalable. Strong troubleshooting mindset—curious, analytical, and able to work through complex issues. Excellent time management, communication skills, and attention to detail. Prior experience building internal documentation libraries or leading documentation initiatives. Familiarity with compliance standards (NIST, HIPAA, CMMC, etc.). PowerShell or automation scripting exposure. CompTIA or Microsoft certifications. You handle 80–90% of frontline tickets from start to resolution and escalate only when needed. SOPs and documentation are no longer bottlenecks—because you own them. Clients trust your follow-through, and teammates trust your notes and workflows. You raise the bar for documentation across the entire tech team. Great work environment Flexible working options Work alongside & learn from best in class talent
ARK Solvers is Miami's Attentive, Reliable and Knowledgeable Cyber Security and IT Company. Founded in 2010, Our IT company was established with the mission of helping businesses manage their IT and keep them secure.
The Role
Technical Support (Client-Facing)
- Handle incoming service requests as the first responder; resolve or escalate based on complexity.
- Support user issues related to Microsoft 365, Windows OS, remote access, printers, VoIP, cybersecurity tools, and network basics.
- Provision users and devices, configure new setups, and troubleshoot common MSP client environments.
- Deploy and support endpoint security solutions, DNS filtering, MFA, and remote backup solutions.
SOP Creation & Documentation
Client Experience
Team Collaboration
Ideal Profile
Extra Credit For :
What Success Looks Like :
What's on Offer?
Criar um alerta de emprego para esta pesquisa
Support Technician • Portugal
Vagas relacionadas
WEB FACTORY SUPPORT ENGINEER (REMOTE)
iTRecruiterPT WEB FACTORY SUPPORT ENGINEER (REMOTE).Portuguese company hires for remote work.Fluent English and French (Portuguese is a plus!).
IT Instructions : Please send your CVs in English and make sure to in...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
Security Integration Engineer (M / F) - Full remote
Capgemini EngineeringPortugal, Portugal, Portugal At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash th...Mostre maisÚltima atualização: 9 dias atrás
Payroll Incident / Risk Specialist
RemotePortugal All of our positions are fully remote.You do not have to relocate to join us!.This is an exciting time to join Remote and make a personal difference in the global employment space as a.Payroll Inci...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
Network Engineer
PrimeITPortugal, Portugal PrimeIT is a leading company with over 18 years' experience in providing technological services in IT, Telecom, and Engineering.
Specializing in Team Extension, Managed Services, Custom Software, an...Mostre maisÚltima atualização: 8 dias atrás
Job in Germany : Senior Full Stack Engineer (m / w / d)
Draxon GmbHportugal Senior Full Stack Engineer (m / f / d).Develop excellent software! | Cologne | Full-time | Start : asap | German (fluent) & English (very good).
At Draxon, we are shaping the future of frontline work...Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
Experienced Service Operations Manager
emagine - PortugalPortugal, Portugal AX2009 and AX2012 environments.You will manage and support the our L2 / L3 support team and the daily operational AX landscape, while ensuring smooth integration with large-scale projects running in ...Mostre maisÚltima atualização: 1 dia atrás
Service Desk Technician
CONNECT44Portugal Connect44 is looking for a Service Desk Technician to join our international team.Do you have experience in technical support and enjoy working with customers? Are you fluent in Portuguese and Engl...Mostre maisÚltima atualização: há mais de 30 dias
Remote Support Technician (L2 - Frontline)
SnaphuntPortugal Work alongside & learn from best in class talent.Technical Support (Client-Facing).Handle incoming service requests as the first responder.
resolve or escalate based on complexity.Support user issu...Mostre maisÚltima atualização: 29 dias atrás
- Promovida
IT Support Technician
ALTEN PortugalPortugal, Portugal ALTEN Portugal, a leading force in the IT, Engineering and Life Sciences industries.We are currently seeking a dedicated and detail-oriented IT Support Technician.
Within 30 years, ALTEN has become ...Mostre maisÚltima atualização: 9 dias atrás
- Promovida
Dynatrace Support
KCS iTPortugal, Portugal We’re looking for the special, unique and amazing YOU!.KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values...Mostre maisÚltima atualização: há mais de 30 dias
Application Support
Amaris ConsultingPortugal In Amaris, we are currently increasing our team.Join our team and start a new adventure in an international and agile Environment, where you will be able to fulfill your careers expectations in an ...Mostre maisÚltima atualização: 16 dias atrás
- Promovida
Customer Support with German - Remote
RecruityardPortugal, Portugal We are recruiting on behalf of our client - a worlds leading outsourcing company that provides services related to customer / technical support, content moderation, sales and marketing.Are you fluent...Mostre maisÚltima atualização: 4 dias atrás
- Promovida
Technical Customer Support (Italian & English) – Remote from Portugal (F / M / X)
Randstad PortugalPortugal, Portugal Join one of Switzerland’s leading telecom companies from the comfort of your home in Portugal! You'll be part of a dynamic team supporting customers with technical issues related to internet, TV, a...Mostre maisÚltima atualização: 13 dias atrás
Helpdesk Support Technician - French speaker
TeleperformancePORTUGAL (REMOTE), Portugal Provide technical support to end users through voice, email or chat.Respond to customers' questions / doubts; act as the intermediary between user and developers.Mostre maisÚltima atualização: há mais de 30 dias
- Promovida
Java Support
YtechPortugal, Portugal Gostamos de resolver problemas e não passamos um dia sem procurar soluções inovadoras.A Ytech é uma start-up tecnológica focada nos setores de IT e Telecomunicações que atua em duas principais área...Mostre maisÚltima atualização: 8 dias atrás
Technical Support Specialist - Remote from Portugal
AircallPortugal Remote Aircall is the worlds leading integrated customer communications and intelligence platform for growing businesses.Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital chann...Mostre maisÚltima atualização: 16 dias atrás