French Customer Advisor for Financial Services - Lisbon, Portugal

Come and work with us.

Do you want to offer solutions to customers with financial and credit card services?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in sunny and happy Lisbon ?

So we have the perfect opportunity for you!

Our client is a worldwide renowned American financial company and one of the most respected brands around the world.

As a customer service specialist in this project, your daily responsibilities will include :

Offer solutions to customers that need assistance with financial and credit card services

Provide customer service through phone communication

Enrich customer experience by listening attentively to their needs and concerns, aiming for first call resolution when possible

Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner

Meet and exceed quality goals, compliance regulations and productivity targets

To succeed in the role, you will need to have :

Native or proficient level of French (C2) ( mandatory )

Advanced level of English (at least C1) both verbal and written ( mandatory )

Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills

Computer literate

A motivated and enthusiastic personality

Commercial behavior

Self-organized, planning and prioritization skills

Patience, empathy, and a unique ability to manage stress

Ability to work under pressure and adapt quickly to adverse situations

Technical aptitude and the ability to pick up new technology quickly

Able to follow guidelines and instructions

Ability to keep calm and clear-headed in critical situations

Ability to demonstrate confidence when imparting information or dealing with troubled callers

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)

Benefits.

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging company-wide initiatives, including our EverBetter wellness program

Job stability

Life-long skills and experience

Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!