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German speaking Customer Success Manager

Language MattersPortugal

Há 5 dias

Descrição da vaga

As Customer Success Manager for the German-speaking market, your job is to help hotel clients get the most out of the company’s platform. This includes upselling premium tools and integrations such as guest communication, revenue management, accounting, point-of-sale, and door lock systems.

Responsibilities : Product Knowledge

Identify upsell opportunities based on client needs
Work with the sales team on customised offers
Present feature demos, especially for payment facilities
Stay informed on product features, competitors, and pricing

Client Relationships

Act as the main contact for hotel clients

Hold regular meetings to review progress and satisfaction

Provide training to ensure product adoption

Use feedback to improve client experience

Retention

Handle client concerns proactively

Build trust and long-term relationships

Requirements :

Fluent in German and English (Portuguese would also be an advantage)

At least 2 years of experience in a similar role

Experience in SaaS or hospitality is a plus

Comfortable leading conversations and upselling

Able to prioritise tasks in a fast-moving environment

Benefits :

Mac environment

Incentive based commission

Formal Training budget

Annual Hotel experience

To apply, please send your CV in English and in Word format to Thomas.

languagematters is acting as an employment agency in relation to this vacancy.

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Speaking Customer • Portugal