French Client Support Specialist

We are looking for a French-speaking Customer Service Representative (CSR) to join our dynamic team in Braga. This is an on-site role, perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment.

Position : Customer Service Representative – French Speaker

Location : Braga, Portugal (On-Site)

Contract : Permanent (3-Month Trial Period)

Responsibilities :

Provide outstanding customer support via phone, email, and chat in French (C2 level required)

Resolve inquiries and issues efficiently and professionally

Maintain accurate records of customer interactions

Collaborate with other departments to ensure a seamless customer experience

Follow internal procedures and meet quality standards and KPIs

Requirements :

Fluent French speaker (C2 level mandatory)

Good command of English B2 (for internal communication)

Excellent communication and interpersonal skills

EU passport or valid work permit for Portugal

Availability to work on rotational shifts from Monday to Friday

Customer-focused attitude and problem-solving mindset

Previous experience in customer support is a plus, but not required

What We Offer :

Permanent contract (after a successful 3-month trial)

Fixed Monday to Friday schedule – weekends off

Meal allowance

Performance bonus based on KPIs

Complexity bonus for handling advanced queries

A supportive and inclusive on-site work environment

Opportunities for training, growth, and internal progression