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Technical Customer Support with German

ConsultingLisbon, Porto, Portugal

Há 12 dias

Descrição da vaga

Contract Type : FullTime

Location : Lisbon Portugal

Key Responsibilities

Handle customer interactions across multiple channels such as phone email live chat and messaging apps.
Respond to common questions provide detailed product information and offer initial technical support where needed.
Ensure all communication reflects the companys tone of voice and adheres to established brand and service guidelines.
Forward more complex inquiries or issues to the appropriate internal teams or seniorlevel support.
Collaborate with technical personnel to effectively resolve customer service tickets.
Maintain and organize your assigned support cases while following internal procedures priorities and team workflows.

Skills Competencies and Qualifications

Proficiency in German at a native or fluent level (C2) in both spoken and written communication.

Strong command of English (minimum B2 level).

Excellent communication skills across all digital and voice channels including phone email chat and social media.

A basic understanding of customer service best practices and the ability to follow structured processes.

Ability to assist with technical issues and perform basic troubleshooting under guidance.

Quick learner with the ability to adapt to new tools software platforms and technologies.

Analytical and solutionoriented mindset with solid problemsolving skills.

Benefits

The opportunity to work in a dynamic and international environment.

Training and continuous support to develop your customer service and communication skills.

Clear development paths and opportunities for internal growth.

A collaborative team culture that values feedback and knowledge sharing.

Competitive salary and benefits package tailored to your location and experience.

How to Apply for the German Technical Customer Support Position & Our Diversity Promise

We welcome applications from candidates of all backgrounds experiences and identities. Please submit your CV highlighting relevant technical support language abilities and experience. A cover letter is optional but its a valuable space to share your enthusiasm and detail how you will contribute to our Germanspeaking team.

Our company is dedicated to fostering a diverse and supportive workplace. Every team members perspective is valued and we strive to empower your personal and professional development. We look forward to receiving your application and supporting your growth as part of our international team.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1

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Customer Support German • Lisbon, Porto, Portugal