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Portuguese Market | Front & Backoffice Specialist | Digital Solutions
Bosch GroupLisboa, Lisboa, PortugalHá 16 dias
Descrição da vagaPersonality : customer-oriented, responsible and communicative; Working method : professional, independent, reliable, service- and solution-oriented; Experience and know-how : Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools; Language : Portuguese and English language skills at native speaker level in written and spoken in combination with good knowledge of English; Training : no specific training required.
Job Description
Role & Responsibilities :
- Taking responsibility : On behalf of your client , you will handle customer enquiries in writing and by telephone in Portuguese and English. You will support customers with their extensive requests concerning digital topics such as vehicle apps.
- Think comprehensively : In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.
- Implement reliably : Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centers. You will also advise our customers on the existing digital product portfolio.
Qualifications
Skills & Experience
Additional Information
What we offer you :
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
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Make it happen! We are looking forward to your application!
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Specialist Portuguese • Lisboa, Lisboa, Portugal