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Portuguese Market | Front & Backoffice Specialist | Digital Solutions

Portuguese Market | Front & Backoffice Specialist | Digital Solutions

Bosch GroupLisboa, Lisboa, Portugal
Há 13 dias
Descrição da vaga

Job Description

Role & Responsibilities :

  • Taking responsibility :  On behalf of your client , you will handle customer enquiries in writing and by telephone in Portuguese and English.  You will support customers with their extensive requests concerning digital topics such as vehicle apps.
  • Think comprehensively :  In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.
  • Implement reliably :  Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centers. You will also advise our customers on the existing digital product portfolio.

Qualifications

Skills & Experience

  • Personality :  customer-oriented, responsible and communicative;
  • Working method :   professional, independent, reliable, service- and solution-oriented;
  • Experience and know-how :  Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools;
  • Language :  Portuguese and English  language skills at native speaker level in written and spoken in combination with good knowledge of English;
  • Training : no specific training required.
  • Additional Information

    What we offer you :

    Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

    Success stories don´t just happen. They are made...

    Make it happen! We are looking forward to your application!

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    Specialist Portuguese • Lisboa, Lisboa, Portugal