German-Speaking Customer Account Representative

German-Speaking Customer Service & Sales Agent Remote (Portugal North Only)

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences Were hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious cruise line.

This is a remote position but applicants must reside in the northern regions of Portugal from Coimbra upwards . Candidates outside this area will not be considered . Please note that relocation packages are not provided .

Position Overview :

Role : Customer Service & Sales Agent (German-speaking)

Location : Remote in Portugal (Coimbra and north only)

Key Responsibilities :

Assist customers via phone email and chat providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages promotions and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile :

Fluent in German (C1) and proficient in English (B2)

Experience in sales is mandatory ideally in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently and manage a structured remote schedule

Resides in Coimbra or further north in Portugal (strict requirement)

What We Offer :

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant international team in the travel and tourism industry

Career development and growth in a well-established global client environment

Full training provided

Key Skills

Business Development,Sales Experience,B2B Sales,Time Management,Customer Service,Communication skills,Cold Calling,Math,Retail Sales,Account Management,Outside Sales,Relationship Management

Employment Type : Full Time

Experience : years

Vacancy : 1