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Help Desk Specialist

Help Desk Specialist

PrimeITLisbon Metropolitan Area, Portugal
Há +30 dias
Descrição da vaga

PrimeIT is an international company with more than 18 years of experience delivering the best solutions in a wide range of services : Team Extension, Managed Services, Custom Software and Nearshore.

We operate in 3 main sectors – IT, Telecom & Engineering – and have a team of more than 2350 Primers involved in the development of projects all across the globe.

With 19 offices, 2 Talent Hubs (Brazil and Vietnam) and a presence in over 50 cities worldwide, we enhance our partners’ businesses with a different attitude based on the highest quality standards, the most advanced technology, and the best professionals in the sector.

Join the PrimeIT team by sending your CV to rh@primeit.pt.

LISBOA | PORTO | MADRID | BARCELONA | PARIS | LYON | NANTES | LILLE | AIX-EN-PROVENCE | BORDEAUX | GRENOBLE | TOURS | TOULOUSE | MILANO | GENÈVE | KATOWICE | WARSZAWA | WROCŁAW | LONDON

Main Tasks :

  • Provide In person / Face to face, IT support in a large-scale end-user environment
  • Remote Support & In person / On desk / field support
  • Work by procedures and tickets
  • Warehouse, stocks control, logistics & Back-office tasks

Technical Skills :

  • Hardware and Software
  • L1 / L2 Support
  • Networking and security
  • Problem solving and critical thinking
  • Microsoft tech savvy
  • Main Technologies : MS Windows, M365, Printers, Audiovisual equipment’s(cisco), iPhone & Mac, Smart pass, Active Directory, Network protocols
  • Tech savvy with working knowledge of office and corporate products, technology adept and consumer
  • Comfortable (not an expert) with Microsoft technology and products (Excel, windows, Outlook)
  • Good understanding of collaborative tools and its importance in the current digital working era
  • Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues and beyond
  • Language Skills :

  • English - 3 - Expert
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    Specialist Help Desk • Lisbon Metropolitan Area, Portugal