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Help Desk Specialist

PrimeITLisbon Metropolitan Area, Portugal

Há +30 dias

Descrição da vaga

PrimeIT is an international company with more than 18 years of experience delivering the best solutions in a wide range of services : Team Extension, Managed Services, Custom Software and Nearshore.

We operate in 3 main sectors – IT, Telecom & Engineering – and have a team of more than 2350 Primers involved in the development of projects all across the globe.

With 19 offices, 2 Talent Hubs (Brazil and Vietnam) and a presence in over 50 cities worldwide, we enhance our partners’ businesses with a different attitude based on the highest quality standards, the most advanced technology, and the best professionals in the sector.

Join the PrimeIT team by sending your CV to rh@primeit.pt.

Main Tasks :

Provide In person / Face to face, IT support in a large-scale end-user environment
Remote Support & In person / On desk / field support
Work by procedures and tickets
Warehouse, stocks control, logistics & Back-office tasks

Technical Skills :

Hardware and Software

L1 / L2 Support

Networking and security

Problem solving and critical thinking

Microsoft tech savvy

Main Technologies : MS Windows, M365, Printers, Audiovisual equipment’s(cisco), iPhone & Mac, Smart pass, Active Directory, Network protocols

Tech savvy with working knowledge of office and corporate products, technology adept and consumer

Comfortable (not an expert) with Microsoft technology and products (Excel, windows, Outlook)

Good understanding of collaborative tools and its importance in the current digital working era

Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve basic technical issues and beyond

Language Skills :

English - 3 - Expert

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Specialist Help Desk • Lisbon Metropolitan Area, Portugal