Customer Support Representative with French

I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.

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Ready to help customers while enjoying life in sunny Lisbon? ☀️ Join a dynamic team with one of the top BPO companies in Europe as a French-speaking Customer Support Representative . If you're tech-savvy, solution-oriented, and passionate about helping others — this role is for you!

Location : Lisbon, Portugal

Work Model : On-site

Employment Type : Full-time (6-month contract)

Industry : Outsourcing | BPO

Languages : French (C2), English (B2+)

Compensation : Base salary + meal allowance

Your Responsibilities :

Provide exceptional support via phone, email, chat & social media

Handle product and service-related inquiries with care and accuracy

Suggest and support process improvements to enhance customer experience

Collaborate with Sales, Marketing & other teams to resolve issues

What You Bring :

Native or fluent French (C2) & solid English skills (B2+)

Excellent listening and problem-solving skills

Ability to handle high-pressure situations with professionalism

Tech-savvy with smartphones, tablets, and computers

Customer-first attitude with a proactive mindset

Previous experience in customer service or call center is a plus

What’s On Offer :

Modern, centrally located office with great public transport access

Paid training and ongoing support from mentors and teammates

Monthly meal allowance

Health & wellness programs

Multicultural environment with growth potential

Coaching and mentoring opportunities

Start your international career journey in Lisbon today! 🌍✈️

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