Sales Operations & Commissions Analyst

Job Description

You will :

Manage the day to day operations as front line support to the Sales staff handling issues related to salesforce, account​ set-up, order status areas, and commissions dispute

Investigate Commission dispute cases - analyze commission discrepancies, review data across multiple systems to understand the root cause of disputes, document resolution actions

Follow existing commission adjustment / correction process by making necessary adjustment to the data within commissions tool

Create and maintain standard operating procedures, common sales FAQ documentation

Assist in onboarding and training new sales staff

Clearly communicate with all stakeholders about disputes, progress, and resolution strategies

Adopt a creative, free-thinking, and customer-centric approach to problem-solving

Provide insights and recommendations to improve sales processes and efficiency

Basic Requirements

Basic Requirements : Bachelor's degree

Minimum 2 years of sales support experience

Experience with channel Go to Market, point of sale data a plus

Prior experience working with a CRM tool is highly preferred

Expert in Microsoft Excel

Proficient in English language

Benefits :

Competitive salary schemes

25 days holiday entitlement + bank holidays

Attractive defined contribution pension scheme

Private medical insurance

Employee stock purchase plan

Flexible working options

Life assurance

Enhanced maternity and paternity pay

Career development support and wide ranging learning opportunities

Employee health and wellbeing support EAP, wellbeing guidance etc

Corporate social responsibility initiatives including support for volunteering days

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Company

Motorola Solutions Portugal, Lda

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.