Regional Operations Lead - Europe

Wyser, a GI Group Holding company, is a global player in Recruitment & Selection for Middle and Top Management roles.

Reporting directly to the Regional Director and functionally to the Operations Strategy Director, our Client is now looking for a Regional Operations Lead to manage and support a team of Operations Analysts across a defined region

Key Responsibilities :

• Oversee daily operational processes across the region, ensuring coordination with local depots and Operations Analysts;
• Ensure full compliance with SOPs, especially in health & safety, facilities, stock management, and service delivery;
• Monitor and drive results on core KPIs, particularly customer satisfaction, ancillary availability, and efficiency;
• Conduct regular field visits to assess operations, identify bottlenecks, and implement corrective actions;
• Lead and develop a team of Operations Analysts through regular 1 : 1s, team check-ins, and coaching;
• Support team members in partner management, project delivery, and continuous improvement;
• Act as the main regional contact for key suppliers;
• Lead procurement and negotiations when needed, and assess supplier performance to ensure SLA compliance and drive improvements;
• Lead strategic initiatives like depot openings, relocations, and fleet projects;
• Continuously improve processes for speed, cost-efficiency, and consistency, using data and insights to evolve standards and playbooks;
• Act as a bridge between central and local teams, ensuring effective communication and alignment;
• Collaborate with functional departments to resolve blockers and improve regional performance;
• Provide regular updates on performance, risks, and opportunities to regional and strategy leadership.

Profile :

This role offers an exciting opportunity to drive the growth and development of the category.