Hebrew Technical Support Advisor- Lisbon

AMSpace Recruitment Consultancy transforms talent acquisition into a strategic advantage. With a focus on placement, headhunting, executive search, and embedded recruitment, we propel companies toward growth. Specializing in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more. #StrategicStaffing #InnovativeTalentSolutions #Recruitment

Location :   Lisbon, Portugal

Position Type : Full-time (40 hours / week)

Working Hours : Sunday – Thursday, 7 : 30 – 16 : 30

Probation Period : 30 Days

Contract Type : Unfixed term contract

About the Company :

Join a pioneering company that is a global leader in interactive entertainment. With a rich history of innovation since the launch of its original gaming console, this organization continues to shape the landscape of digital entertainment.

Role Overview :

As a Technical Support Advisor, you will be the key point of contact for customers, providing exceptional support and solutions related to a range of innovative gaming products and services. Your technical knowledge will be instrumental in delivering a premium experience to all users.

Key Responsibilities :

• Efficiently respond to customer inquiries within established timescales.
• Develop and maintain a comprehensive technical understanding of the company’s products and services.
• Handle correspondence as required, ensuring clear communication.
• Log all customer interactions accurately in line with established procedures.
• Maintain and update relevant administrative documentation responsibly.
• Recognize when to escalate issues to other departments or senior staff.

What We Offer :

Holidays :

Entitlement to 22 business days of annual leave in accordance with Portuguese law, in addition to public holidays.

Relocation Package :

Training :

The training period is fully paid and will be included in your contract, with your start date aligned with the first day of training.

Requirements :