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Customer Success Manager (m / f / d)

Customer Success Manager (m / f / d)

much. GmbHLisbon, Portugal
Há +30 dias
Tipo de vaga
  • Quick Apply
Descrição da vaga

Welcome at much. Consulting! We are a fast-growing international consultancy with a focus on business IT & ERP systems, providing the perfect solutions for customers in many different industries. You seek a professional and ambitious work environment but without the usual rigid structures & hierarchies?

Look no further! Become part of an international team of creative problem solvers!

Tasks

  • Be part of our Support hub and help the development of the department
  • Propose solutions and guide clients through our managed services options and support the sales process
  • Support the continuous development of the department by identifying process improvements and client feedback for better service delivery
  • Stay up to date with our service offerings and proactively promote them to clients as their needs evolve
  • Collaborate closely with the operational teams to ensure client issues are addressed effectively and efficiently
  • Monitor and manage incoming requests and tickets

Requirements

  • Technical course or a relevant university degree with at least 2 years of work experience
  • Strong interest in IT, software and digitalisation
  • At least 2 years of experience in customer success or account management
  • Proactive and sales-driven mindset is a plus
  • Excellent written and verbal communication skills, with a talent for building strong and meaningful client relationships
  • Flexibility to work on different projects across functions, teams and industries
  • Friendly and open personality that enjoys working with customers
  • Fluent in English (C2) and proficient in German (B2 or higher)

    • Benefits

  • Real impact : with us, nothing is set in stone - you are free to shape company processes and contribute your own ideas
  • Innovative work culture : look forward to short, flexible decision-making paths and lean processes
  • Flexible working hours : we believe in a true work-life balance without the Consulting industry-typical 80-hour weeks
  • Competitive salary : you will receive an expected total compensation range between €25.000 and €40.000 / year
  • Plenty of additional benefits : annual bonus, top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it

    • Looking for a dynamic and thriving global consulting firm that specializes in cutting-edge business IT and ERP systems? Say goodbye to traditional rigid structures and hierarchies and hello to a professional and ambitious work environment! Join our fast-growing team today.

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    Customer Manager • Lisbon, Portugal