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Helpdesk Support - German Speaker - Remote
Startup Resourcesévora, PortugalHá 18 dias
Descrição da vaga1–2 years in a similar technical support role Familiarity with systems like Windows / macOS / Linux, basic SQL, and VPN / networking Strong communication and time management skills Native / advanced Spanish, fluent English and German required
We’re hiring a Technical Support Specialist to join a growing team at a leading international software company. This is a fantastic opportunity to build your technical career in a collaborative, multilingual environment supporting clients across Europe.
What you'll do :
- Be the first line of support for technical issues via Zoho Desk, Jira, or similar platforms
- Troubleshoot Level 1 incidents across OS, web, networking, and database layers
- Escalate issues and work with Development, QA, and Product teams to resolve them
- Create and maintain clear documentation to grow our internal and external knowledge base
- Deliver an excellent support experience in Spanish, English, and German
What you bring :
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Helpdesk • évora, Portugal
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